Privacy policy

Last updated: September 2026

This Privacy Policy explains how Mambo collects, uses, shares, and protects personal information when you visit or make a purchase from mambo.ma, contact us, or otherwise interact with our services.

Mambo is operated by:

Prestige-Tex
111 Zankat Souk Maarif
Casablanca, Morocco
contact@mambo.ma

1. Information We Collect

Depending on how you interact with Mambo, we may collect information such as:

Name.
Email address.
Telephone number.
Billing address.
Delivery address.
Order information.
Products purchased or viewed.
Customer-service communications.
Payment-related information.
Device and browser information.
IP address.
Website usage and interaction information.
Cookie and similar technology information.

2. How We Use Your Information

We may use personal information to:

Process and confirm orders.
Arrange delivery.
Process payments.
Communicate with customers.
Provide customer service.
Handle returns and exchanges.
Prevent fraud and misuse.
Maintain the security of our website.
Improve our products and services.
Understand how customers use our website.
Measure marketing effectiveness.
Provide advertising and marketing where permitted.
Comply with applicable legal and regulatory obligations.

3. Ecommerce and Service Providers

Mambo uses third-party providers to operate parts of its business.

These may include providers responsible for:

Ecommerce hosting and infrastructure.
Payment processing.
Order fulfillment.
Delivery.
Website analytics.
Customer communications.
Advertising and marketing technology.
Fraud prevention and security.

We may share information with these providers where reasonably necessary for them to perform services on our behalf.

4. Shopify

Our online store is operated using Shopify.

Shopify may process certain personal information as necessary to provide the ecommerce infrastructure used by our store.

Shopify's own privacy practices may also apply to information processed directly by Shopify.

5. Payments

Payment information may be processed directly by our payment-service providers.

Depending on the payment method used, Mambo may not receive or store complete payment-card details.

6. Delivery

We may provide relevant information to delivery partners, including your name, address, telephone number, and order information, where required to deliver your purchase.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some cookies are necessary to provide essential website functions, such as:

Keeping products in your cart.
Processing checkout.
Maintaining security.
Remembering certain preferences.

Other technologies may help us understand website usage, measure advertising, or improve marketing.

Where consent is required by applicable law, we will use appropriate consent mechanisms.

The CNDP specifically identifies website operators collecting personal data as subject to Morocco's Law 09-08 and associated notification requirements.

8. Marketing Communications

Where permitted, we may use contact information to communicate with you regarding Mambo products, offers, or news.

You may unsubscribe from marketing emails by using the unsubscribe option provided in the relevant communication or by contacting:

contact@mambo.ma

9. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including where needed to:

Complete orders.
Maintain business and accounting records.
Resolve disputes.
Prevent fraud.
Meet legal obligations.

10. Data Security

We take reasonable administrative, organizational, and technical steps designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

No online system can, however, guarantee absolute security.

11. Your Rights

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including rights relating to access, correction, and objection to certain processing.

Morocco's Law 09-08 establishes protections relating to personal-data processing and the CNDP oversees compliance.

Requests may be submitted to:

contact@mambo.ma

We may request reasonable information to verify the identity of the person making the request.

12. International Service Providers

Some technology or service providers used by Mambo may process information from locations outside Morocco.

Where additional legal requirements apply to such processing or transfers, we will handle the data in accordance with applicable requirements.

13. Children's Privacy

Our services are not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information improperly, contact us at contact@mambo.ma.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, practices, technology, or legal obligations.

The current version will be available on mambo.ma.

15. Contact

For privacy-related questions: